ENGINEERING USER EXPERIENCES BY DESIGN EFFICIENT WAYFINDING NAVIGATION BY DESIGN IMAGINING FUTURE INTERACTIONS BY DESIGN CREATING CUSTOMER ENGAGEMENT BY DESIGN INNOVATIVE DIGITAL CONNECTIONS BY DESIGN ENHANCING HUMAN INTERACTIONS BY DESIGN STRATEGIC BRAND
LEADERSHIP BY DESIGN

L2/ 75-77 Flinders Lane
Melbourne VIC 3000

E [email protected]

T 03 9654 3259

Monash Medical Centre Clayton

development of a user experience masterplan to provide a framework for the future
development of a user experience masterplan to provide a framework for the future
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Büro North have developed a user experience masterplan including wayfinding and digital information delivery for Monash Health to guide future developments across their multiple health campuses around Victoria. 

 

Following extensive site review, user-patient process audits and stakeholder engagement we developed a simpified, logical and streamlined methodology for arrivals, admissions, emergency, outpatient, visitor, staff and specialist appointments.

 

This journey mapping and audit has informed a strategic user experience and wayfinding masterplan to be utilised by the organisation, and external project managers, Architects and design consultants as new infrastructure is delivered, and aging assets refurbished.